Pricing

CANCELLATIONS AND MAKE UP LESSONS FOR PRIVATE STUDENTS

• You must text or call your teacher directly regarding any lesson cancellations at least two days in advance. 
• If possible, please let the teacher know the dates the student will be away at the start of term.
• If there is less than two days notice for cancellations lesson fees will be forfeited, except in extreme circumstances (e.g. severe illness or injury requiring hospitalisation, death in the family). Proof must be provided (e.g. medical certificate).
• A maximum of two make up lessons per term will be allowed due to the student’s absence if the teacher has been notified at least two days in advance.
• A maximum of two make up lessons per term will be allowed due to the teacher’s absence. If a teacher is absent for a greater length of time, a substitute teacher will be provided.
• Should the regular teacher be unavailable, we reserve the right to find a substitute teacher for the student.
• Make up lessons must be completed by the following term and cannot be carried over.
• Teachers will nominate two days to conduct make up lessons during the school holidays (if unable to organise during the term). If you cannot attend nominated days the make up lessons will be forfeited.
• Students are not encouraged to attend lessons when unwell or contagious as this puts teachers and other students at risk. If a student is not well enough to attend school, then they are not well enough to attend private lessons. 

ONLINE LESSONS

• You must text or call your teacher directly regarding any cancellations or lesson changes at least 24 hours in advance. 
• If less than 24 hours notice is given lesson fees will be forfeited
• If you do not show up for your scheduled session,  fees will be forfeited
• Always inform your teacher if you will be late. If you are late for a class without notice, the teacher will wait and keep the class open for 10 minutes. After 10 minutes, the teacher will close the class and lesson fees will be forfeited.
• It’s students responsibility to have a stable internet connection for online lessons. If you are unsure please contact your teacher directly to test your connection before lessons commence
• If students are unable to complete the lesson due to internet errors or disconnects from the students end, the teacher will record and send the remaining duration of the lesson directly to the student. 
• A maximum of two make up lessons per term will be allowed due to the student’s absence if the teacher has been notified at least 24 hours in advance.
• A maximum of two make up lessons per term will be allowed due to the teachers absence. If a teacher is absent for a greater length of time, a substitute teacher will be provided.

FORTNIGHTLY LESSONS

• Fortnightly lessons are only available to students who agree to be flexible with the teachers schedule. I.e at the start or end of the teachers schedule (even after term is underway)
• Fortnightly students must agree to have their lesson time moved to accommodate a weekly private student. This is to prevent teachers having gaps in their schedule

ENROLMENTS AND INVOICES

• Students are enrolled and locked in on a term-by-term basis.
• Enrolments are automatically carried over to following terms to secure your day and time.
• Students must fulfil all lessons charged on the invoice for the term. This is usually ten lessons per term (forty lessons per year).
• Fees for missed lessons in one term cannot be credited to the following term.
• Your lesson time is locked in for the term. If you need to change times please contact your teacher directly. Please note this may not be possible unless the teacher has availability.
• Any issues with an invoice must be discussed before term commences. We are unable to offer credits due to conflicting circumstances or events.
• No refunds are provided if you are unable to attend classes, programs or events booked.

CEASING LESSONS

• Students are enrolled on a term by term basis and cannot cease lessons during the term. 
• If a student withdraws once term has commenced, no refunds will be issued. 
• If you wish to cease lessons for the following term, you are required to notify admin via email at least 2 weeks prior to the first day of the new term, or full fees (based on your current enrolment) for the following term will be payable and you will be invoiced accordingly.
• If you cease to attend without giving us any notice, you will still be invoiced as per the above.
• Please note that telling a teacher does not count as notifying admin - written confirmation via email is required.

PAYMENTS AND DIRECT DEBIT

• All students are invoiced for the full school term
• All students must be registered and pay for invoices via our direct debit system
• Any changes to invoices must be advised before the scheduled direct debit date
• Please contact admin to request a monthly direct debit option if you cannot pay your invoice in full. There is an additional charge for monthly direct debit options.
• If you stop lessons during the term you must still pay for the full term
• All additional charges such as books, trial lessons, special events and exams will automatically be debited from your account (unless specified otherwise)
• Credit cards will attract a 1.98% surcharge from the system
• A $4.40 rejection fee will be charged from the system if the debit request is rejected due to lack of funds and incorrect or expired account details.

INVOICES AND PAYMENT SCHEDULE

Invoices are sent out 14 business days prior to the new term commencing. Your invoice payment will be scheduled via your nominated direct debit account 7 business days prior to term commencing. 

Direct Debit Schedule for 2022:

Term 1, 2022 

• Tuesday 11 January - Invoices Sent 
• Wednesday 19 January - Payment Debited 
• Friday 28 January- Term 1 classes commence 

Term 2, 2022

• Tuesday 5 April - Invoices Sent 
• Wednesday 13 April - Payment Debited 
• Tuesday 26 April - Term 2 classes commence 

Term 3, 2022

• Tuesday 28 June - Invoices Sent 
• Wednesday 7 July - Payment Debited 
• Monday, 18 July - Term 3 classes commence 

Term 4, 2022 

• Tuesday 20 September - Invoices Sent 
• Wednesday 28 September - Payment Debited 
• Monday 10 October - Term 4 classes commence 

Any changes or issues with invoices must be discussed before the scheduled payment date (7 business days prior to term commencing). We are unable to offer credits due to conflicting circumstances or events.

LATE PAYMENT PENALTIES

• Lesson fees are due 7 business days before term commences.
• If your fees are unpaid by the first day of term, your place may be offered to someone on our waiting list.
• Warning emails will be sent for unpaid lessons, and if they remain unpaid for an amount of time determined at All Age Music’s discretion, will result in suspension of lessons.

CREATIVE KIDS VOUCHERS

• Creative Kids Vouchers must be submitted via our online form https://www.allagemusic.com.au/creative-kids-voucher/
• By submitting your voucher you are agreeing that All Age Music will be using this rebate toward your child's music lessons. Vouchers cannot be reimbursed if you decide to cease lessons.
• Creative Kids Vouchers can only be used for students enrolled for the term, enrolled in a course, or School Holiday Programs, not for one off lessons.
• Once your voucher is successfully submitted to Service NSW the $100 amount will be applied as a credit to your next payment.

STUDENT BEHAVIOUR

• All Age Music is not liable for items left or lost on the premises. 
• Students are responsible for any damage to instruments and equipment.
• The waiting area is not under the direct supervision of staff, and staff are not responsible for the supervision and safety of students outside the times of scheduled lessons/classes.
• It is important that all students feel valued, respected and safe at All Age Music. We reserve the right to discontinue the enrolment of a student whose behaviour is disruptive or upsetting to other students or staff.

TRIAL LESSONS

• To secure a trial lesson, you will need to register and prepay for the lesson online.
• Two days notice is required to reschedule your trial lesson.
• If less than two days notice is received lesson fees will be forfeited, except in extreme circumstances (e.g. illness or injury requiring hospitalisation, death in the family). Proof must be provided (e.g. medical certificate).

GROUP CLASSES

• Group classes must be paid for in full before the first class via direct debit or online form.
• No refund will be provided for any missed classes.
• No make up lessons will be provided for any missed classes.
• Group classes will always go ahead regardless of absences.
• Group classes will go ahead if the regular teacher is away as a substitute teacher will be provided.
• Our programs are subject to minimum numbers to go ahead. Should numbers not meet the required minimum, we may reluctantly need to cancel a particular class.

SHARING PRIVATE LESSONS

• Lessons will cost an extra $15 per lesson if two students would like to share private lessons. This must be approved by admin and teacher and is not available for every class. Please note semi-private lessons are strongly discouraged because children and adults learn and are taught in a different way, and at a different pace.

SIX-WEEK BEGINNER COURSE

• The six-week beginner course is intended for students who have never played on the instrument they would like to take lessons for.
• This is a block of six weekly 45 minute private lessons (consecutive).
• The six-week beginner course must be paid for in full before the first lesson.

SCHOOL HOLIDAY PROGRAM

• In the event of a complete lockdown, all events relating to our School Holiday Program will be postponed to the next school holiday period.
• Proof is required (positive COVID test, medical certificate) if you cannot attend due to self isolation or positive COVID case. A credit will be provided to be used with a future Music Camp or any All Age Music product.
• All Age Music can provide credits for circumstances indicated above.
• No refunds will be provided under any circumstances. Teachers are hired and the program is designed around the number of students that have enrolled

To view our COVID Safety Plan 2022 please click here